Nagla FarahPortfolio
Resume

Nagla Farah

Senior IT Website & User Support Specialist  ·  Instructional Technology  ·  Accessibility

Denver, CO [email protected] (303) 990-1526 linkedin.com/in/naglafarah
Professional Summary

Experienced Information Technology, Web Support, and Instructional Technology Specialist with 10+ years of experience in website administration, digital platforms, SharePoint, enterprise content management, instructional technology, faculty support, accessibility compliance, training, and user experience optimization. Skilled in CMS administration, workflow systems, LMS support, UX improvements, digital communication, analytics, and technical troubleshooting. Proven ability to improve digital experiences, manage web and content platforms, train users, and support technology initiatives across higher education, healthcare research, and public service environments.

Core Competencies
Website Management & AdministrationSitefinity CMSWordPressTerminalFourSharePoint AdministrationCanvas LMSMoodleInstructional Technology SupportUX & Usability OptimizationAccessibility (WCAG / ADA Section 508)Enterprise Content Management / OnBaseFaculty & Staff TrainingDigital Content StrategyHTML / CSSAnalytics, Dashboards & ReportingWorkflow & Process ImprovementTechnical Troubleshooting & User SupportDocumentation & Training DevelopmentQA TestingAdobe Creative SuiteCross-Functional Collaboration
Experience

Mar 2023 – Present

Colorado (Remote)

Senior Information Technology Website & User Support Specialist

ACCORDS (Health Services Research) — The Catholic University of America

  • Led the restructuring and redesign of ACCORDS websites to improve usability, streamline navigation, create cleaner user experience, and strengthen alignment with organizational branding.
  • Manage front-end and back-end functionality of Sitefinity websites, SharePoint intranet, applications, and digital services.
  • Administer SharePoint content, permissions, access rights, and navigation improvements.
  • Conduct website usability audits and optimize navigation, engagement, and content organization.
  • Analyze web analytics, user behavior, and feedback to support data-driven improvements.
  • Develop webpage layouts, mockups, and prototypes for UX enhancements.
  • Monitor accessibility monthly using Siteimprove — resolving all Level A and AA issues to maintain near-100% WCAG compliance; achieved 97.1% site target score (Level A: 96.4%, Level AA: 100%).
  • Manage digital assets, communications materials, and web content lifecycle.
  • Create dashboards, forms, workflows, and reporting tools to support operational efficiency.
  • Develop training guides and provide staff support for systems and templates.

Oct 2022 – Mar 2023

Denver, CO

Instructional Design Support Specialist

Metropolitan State University of Denver

  • Supported faculty and staff with instructional technology, accessibility, and digital learning needs.
  • Delivered synchronous and asynchronous support for LMS and teaching technologies.
  • Designed digital instructional materials, tutorials, multimedia, and interactive learning content.
  • Managed WordPress content and digital support requests.
  • Supported instructional tools including Canvas, MS Teams, Moodle, YuJa, and web-based learning systems.
  • Developed training materials and delivered virtual and in-person technology training.
  • Applied ADA Section 508 accessibility standards in instructional content.

May 2018 – Jun 2022

Denver Metropolitan Area

Tech Specialist

Arapahoe Libraries

  • Delivered technical support, troubleshooting, and digital literacy assistance.
  • Trained patrons and staff on digital tools, devices, software, and internet resources.
  • Identified UX improvements and technology trends affecting service delivery.
  • Supported outreach initiatives and public-facing technology education.

Dec 2013 – Jun 2021

Superior, CO

Software QA Tester (Contract)

SDL International

  • Conducted software and web application QA testing.
  • Executed structured test cases and documented defects.
  • Improved software quality and usability through testing validation.

Sep 2012 – Jun 2015

Denver, CO

Web / Graphic Designer

Softech Solutions

  • Designed web, digital, and print materials for clients.
  • Created brand identity packages including logos, business cards, and stationery.
  • Built and maintained WordPress websites for small business clients.
Skills

Website & CMS

  • Sitefinity CMS
  • WordPress
  • TerminalFour
  • SharePoint Administration
  • Web Content Management
  • Site Architecture

UX & Accessibility

  • WCAG / ADA Section 508
  • UX & Usability Optimization
  • Information Architecture
  • Semantic HTML / CSS
  • QA Testing

Learning & Training

  • Canvas LMS
  • Moodle
  • Instructional Technology
  • Faculty & Staff Training
  • Documentation Development
  • YuJa

Analytics & Tools

  • Google Analytics
  • Siteimprove
  • OnBase / ECM
  • Workflow & Process Improvement
  • Adobe Creative Suite
  • HTML / CSS
Education

Denver, CO

Master of Science — Information & Communications Technology

University of Denver

Denver, CO

Bachelor of Science — Web Design & Development

Metropolitan State University of Denver